Legal
Privacy Policy
Metaverse Gaming Studio - FZCO ("Company", "we", "us", or "our") is a free zone company licensed by the Dubai Integrated Economic Zones Authority in Dubai, United Arab Emirates, under Trade Licence No. 72302. We provide game art and game development services to business clients. This Privacy Policy explains how we collect, use, and protect information when you visit our website (the "Website") or engage with us in connection with our services (the "Service").
This Policy applies to business clients, prospective clients, and authorised representatives of client organisations. Our Service is intended for business use only and is not directed at individual consumers or the general public.
1. Information We Collect
We collect information that helps us communicate with clients and deliver our Service. This includes:
- Business contact information, such as company name, contact person's name, business email address, and phone number
- Project related information you share with us, such as project briefs, reference files, concept art, and 3D assets, for the purpose of delivering our Service
- Non personal information, such as browser type, device type, pages visited, and general usage patterns, collected through analytics tools
We do not collect payment card numbers, bank account details, or other financial account information through our Website. Billing and payment are handled separately, outside the Website.
We do not knowingly collect information from individuals under the age of 18. Our Service is intended for business clients and their authorised representatives only.
2. How We Use Information
We use the information we collect to:
- Respond to enquiries submitted through our contact form
- Prepare quotations, proposals, and project agreements
- Deliver game art, 3D assets, and related project files to the correct client contact
- Send project updates and administrative communications to client contacts
- Improve our Website and Service based on aggregated usage data
- Meet our legal, regulatory, and contractual obligations under the laws of the United Arab Emirates
5. Data Security
We use reasonable technical and organisational measures to protect client information, including secure hosting and controlled access to project files. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention and Deletion
We retain client information for as long as needed to provide the Service and to meet our legal, regulatory, or contractual obligations. You may request access to, correction of, or deletion of the information we hold about you by contacting us. We will respond to such requests within 30 calendar days, unless we are required to retain the information for legal reasons.
7. Links to Other Sites
Our Website may contain links to third party sites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third party site you visit.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at: